BUSINESS CONDITIONS: General terms and conditions:

Realt Holding B.V.

Rinckberg 18E

Langraaf, Netherlands

Commercial Register No. 53257545

VAT-ID: NL850812513B0

By submitting the order, the Buyer confirms that he/she is familiar with the Business conditions of the Seller.

Claims: When selling over internet, we provide the same condition for claims as are valid in a salesroom in accordance with the European Civil Code. We provide a warranty of 24 months from the date of delivery for all goods ordered and bought through www.efloor.eu.

If you find a defect on the goods during the warranty period that was not caused by a improper use, you are entitled to raise a claim. Please send picture or sample of the claimed goods including a copy of the invoice and a short cover letter with the description of the defect to the following address: EFLOOR™ Realt Holding B.V. Postbus 2658, 6401DD HEERLEN, Netherlands You will be informed by email or phone about the claim proceedings. Your claim will be completed within 30 days. The warranty does not cover defects caused by improper use of products.

Quality of shipment:

Before accepting the shipment you have the right to check the state and condition of the shipment, including whether it has been damaged. If the shipment is damaged, you have the right to refuse to accept the shipment and lodge a claim with the transporter. Please inform us about your claim.

Confidentiality and protection of information:

 www.efloor.eu (Realt Holding B.V.) declares that all personal data (e.g. name, address, phone number, email etc.) that are a part of an order or were provided to us during registration of a new customer are confidential and are protected against misusage. This data will not be made public or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (banks, transporters etc.).

Payment Terms:

Intrastate orders: Cash on Delivery: payable to the Postal Service is the most common payment method. You will pay for the order upon accepting the shipment. Available only for Netherlands.

Payment by money transfer (bank payment order):

you may proceed with the payment to the bank account of the Seller. After submitting the order, you will obtain an email with information necessary for the bank transfer – the amount, our bank account number, variable symbol. After submission of the payment, the amount paid is usually credited to the Seller’s bank account within 1-2 working days. We will handle the order immediately after we obtain the payment. The customer does not pay anything when accepting the shipment. International orders (outside Netherlands): 100% pre-payment is required.